MEMBERSHIP
1. Why should I become a member? What are the advantages of being a member?
Grob membership allows you to enjoy all privileges below:
Online order tracking
View order history
Be aware of campaigns and opportunities
Get notified of new updates
Creating a favorite product list
2.Can I shop without being a member?
You might shop without a membership of grob.store. However, by creating a membership, you could benefit from special offers for members, and you could easily follow every step of your order.
3. How do I update my membership information?
You might update your contact information at any time under the My Account tab on grob.store.
4. Forgot my password, what should I do?
If you enter your e-mail address for which you have created a membership to grob.store and click on the "Forgot Password" button, your new password will be sent to your e-mail address.
SHOPPING
1. How can I shop from grob.store?
After adding the product/s you would like to buy to the cart, you could go to the payment page by clicking the "cart" icon on the right side of the screen and then complete your order.
2. Can I shop from anywhere in Turkey?
You could complete your shopping by visiting grob.store from every country and city in the world.
3.Do your prices include VAT?
The prices of all our products are determined as VAT included.
4. Can I send a gift via grob.store?
We provide shipping with a gift package which will vary according to the product size and gift note, with the explanation you add in the description section when creating your order. For detailed submissions, you can call our customer service line at +90 532 468 26 54 or via whatsapp, or you can reach [email protected] via email.
5. How can I be informed about Grob campaigns and new products?
Information about all our campaigns and new products will be sent to the e-mail address you provided when you signed up for grob.store.
PAYMENT
1. What are the payment options?
We accept payment by EFT and credit/debit card from any bank.
2.Can I pay at the door?
If you contact the customer service for the orders you will make through grob.store, you can pay by money transfer but payment at the door option is not available.
3. How can I use a discount code/gift voucher?
On the My Cart page by entering your coupon code suitable for the products in your cart in the "Coupon Code" field under the order summary screen and clicking the "Apply" option.
SECURITY
1. Is it safe to shop from Grob.store?
The information about the card you use while making the payment is encrypted using 128bit SSL and automatically reaches the bank where the payment transactions are made and provision is taken. During this process, your information is only sent to the bank, Grob Mimarlık Dizayn ve Yapı Ürünleri San. ve Tic. Ltd. Şti doesn’t keep them.
2. Do you store my card information?
Grob Mimarlık Dizayn ve Yapı Ürünleri San. ve Tic. Ltd.Şti. doesn’t stored your any card information.
3. Is my personal information safe on grob.store?
All information you provide during membership registration and shopping is stored in accordance with the membership agreement.
SHIPPING AND DELIVERY
1.How does the product delivery take place?
Products purchased through grob.store are limited in stock. After the order, the stock status of the product is checked by the team. If the product/s is out-of-stock, we directly start to produce and deliver to you during the production period specified in the product details.
2. What is the delivery time?
The delivery time of all products you buy from grob.store within Turkey is 42 working days. In exceptional cases, this period may vary. In these cases, the buyer is informed. Deliveries outside of Turkey vary based on product and valid delivery time is 8-10 weeks.
3. Will I pay the shipping fee when I receive the product I purchased?
All Turkey deliveries are free for all orders you make from Grob.store.
4. Which shipping companies do you work with?
All orders you have made from grob.store are delivered by contracted transport companies or by means of vehicles and transport personnel of grob.store. If you have a different delivery method and time that you prefer, you can send information by calling our customer service line at +90 532 468 26 54 or by contacting via whatsapp, and you can also reach our [email protected] address by email.
5. Do you have delivery all over Turkey?
We ship all around the world.
RETURN
1. How and for how long is a refund possible?
All your questions about returns, exchanges and withdrawals are summarized in detail on our https://www.grob.store/iptal-ve-iade-sartlari page.
CUSTOMER SERVICE
1. What are the working hours of customer service?
Grob Customer Service is available between 10:00 - 18:00 every day of the week, except for public holidays.
2. How can I reach customer service?
You might reach Grob Customer Service by calling and whatsapp via +90 532 468 26 54, or by email at [email protected].